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Patent Title: Call routing selection method

Assignee: IBM
Patent Number: US5680448
Issue Date: 10-21-1997
Application Number:
File Date:10-05-1992

Abstract: A deterministic call routing system tests the allocation of an incoming call to each of X locations and selects the appropriate location. Particularly, it simulates allocation of the call to the first resource and calculates the contribution of this allocation to the deviation of a distance expression from zero. It then simulates allocation of the call to the second resource and calculates the contribution of this allocation to the deviation of the distance expression from zero. This process continues by simulating the allocation of the calls to each of the remaining X resources in turn. The algorithm then selects the location for which the deviation of the distance expression from zero will be a minimum, and actually allocates the call to that location. A call counter for that location is then incremented by one, and the allocation is then ready to allocate the next call.

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